The Board of Directors and staff of the Toronto Centre for Community Learning and Development (CCL&D) are committed to delivering high quality services to all our program participants. We seek to work in an open and accountable way that builds trust and mutual respect. We continue to improve our services by listening and responding to the views of our program participants. The purpose of this Public Complaint and Resolution Process is to outline how CCL&D will manage complaints efficiently, fairly, effectively and consistently. A complaint is an expression of dissatisfaction related to services provided by CCL&D.
You may also wish to make positive comments on the services you received. The Toronto Centre for Community Learning & Development would welcome knowing when you have been impressed or pleased with our services.
Please tell us about your experiences via email, fax, telephone or mail. We will use this feedback to further improve our services and increase the morale of our staff and volunteers.